* Please review our cancelation policy BEFORE SCHEDULING and keep in mind that all online appointments require a 25% deposit to confirm your appointment. *

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CANCELATION POLICY & RESCHEDULING

WE RECOGNIZE THAT UNEXPECTED SITUATIONS CAN ARISE IN ANYONE'S DAILY LIFE. NONETHELESS, TO MAINTAIN FAIRNESS TO ALL CLIENTS AND RESPECT FOR OUR ESTHETICIAN'S SCHEDULE, WE HAVE IMPLEMENTED THE FOLLOWING GUIDELINES:

WE ASK THAT ALL CLIENTS GIVE US AT LEAST 24 HOURS ADVANCE NOTICE TO CANCEL ANY STANDARD APPOINTMENT AND 48 HOURS NOTICE FOR PERMANENT MAKEUP SESSIONS. IF YOU FAIL TO CANCEL WITHIN THESE TIMEFRAMES, YOUR 25% DEPOSIT THAT IS REQUIRED FOR ONLINE BOOKING, WILL BE FORFEITED.

100% SATISFACTION

CUSTOMER SATISFACTION IS OUR TOP PRIORITY! WE STRIVE TO ENSURE EVERY CLIENT LEAVES DELIGHTED WITH THEIR SERVICES & PRODUCTS. FOLLOWING YOUR TREATMENT, WE'LL PROVIDE A CUSTOMIZED HOME CARE ROUTINE TO HELP YOU MAINTAIN AND ENHANCE YOUR RESULTS AND ACHIEVE YOUR GOALS. IF YOU'RE EVER DISSATISFIED OR HAVE CONCERNS, PLEASE REACH OUT TO US IMMEDIATELY SO WE CAN WORK TOGETHER TO ENHANCE YOUR EXPERIENCE AND OUR SERVICE QUALITY.

LATE ARRIVALS

TO ENSURE EVERY CLIENT RECEIVES A COMPLETE LUXURY EXPERIENCE, WE STRICTLY ADHERE TO SCHEDULED APPOINTMENT TIMES TO PREVENT DELAYS FOR SUBSEQUENT CUSTOMERS. SHOULD YOU BE DELAYED, YOUR SESSION WILL BE SHORTENED TO ACCOMMODATE THE SCHEDULE, WITH NO ADJUSTMENT TO THE ORIGINAL PRICE. ANY ARRIVAL EXCEEDING 15 MINUTES PAST YOUR APPOINTMENT TIME WILL RESULT IN CANCELATION, REQUIRING YOU TO SCHEDULE A NEW BOOKING.